Questions And Answers
How far in advance should I book?Booking early is recommended, especially if you want to lock in your date, during the summer months and on weekends we get very busy. We can take last minute bookings to do this please call us to check availability.
Do you take a deposit?We prefer full payment to reduce administrative time and take the stress of the staff to chase the payment on the day,thus must be paid when your booking is being made or your booking date will be made available to other clients.to pay via BACS the details are provided on your invoice or your date would be offered to another customer.
Do you have a minimum order value for bookings?We do have a minimum order of only £50,we've kept our minimum order low to allow for those with small budgets to be able to book our items. The reason we have a minimum order is to cover the costs of the time taken out of the day delivering and collecting smaller orders.
How much room will I need for the inflatable?The dimensions of each product are on the website, along with the set-up area required, when choosing the selected product or
How long do I get the inflatable for?All bookings have a limit of an 7-hour hire, Our delivery times are between 7am and 12noon and collection times are between 5pm and 8pm in summer,in winter season it will be before 5 pm if it's a outdoor hire. We can't guarantee a time for delivery as we work to a route which is the quickest. During quieter times we maybe able to agree to delivery times but during the busy months we can't commit to a time, We will provide you with a between time the night before your booking and you will get a text message when the driver leaves the booking However, additional hours can be added upon booking. Over night booking is also available for an additional cost. Over night does finish at 8am the morning but collecting is subject to our route.We do not stay with the inflatable unless we are booked to do so,this is £20 per hour per person minimum stay 4 hours
What time will the bouncy castle/inflatables be delivered and collected?Delivery and collection times will be sent to you via email,text or phone 48/24 hours before your hire.please don't contact before this time as we would have not worked out the route yet !Our delivery times change throughout the year to account for daylight hours..
Do you set up the bouncy castle/inflatables?We deliver and set up the bouncy castle/inflatables and safety mats ready for use.We will have you read and sign a term and conditions form electronically which will be emailed to you as soon as you sign it so please make sure that you have entered correct email address when booking, This will state the terms and conditions of the hire.
The terms and conditions explain safety rules and regulations which we will go through with you before we leave. We will dismantle and collect all equipment at the end of your booking. Please do not deflate the equipment at the end of your booking, as we will need to inspect for any damage that may have appeared.
How long does it take to set up?It takes us approximately 15 to 45 minutes to set up/collect our equipment depending on the ease of access and amount and size of equipment.
What happens if I leave the inflatable in a dirty condition?As will be explained to you when we deliver the inflatable to you and go through the deliver document and T&C's, If you leave the inflatables in a dirty condition or break any of the T&C's, Like take food and drink onto the inflatables which causes a mess which is outside the normal dirty from getting on and off the inflatables then you can be charged a cleaning fee which starts at £40 but can rise depending on the condition things are left in and any damage caused. All damages will be repaired to make like for like and you will be charged for this, If the cleaning or damages take longer to rectify then you could also be charged a hire cost for each day that inflatable isn't able to be hired . Photos will be taken on drop off and pick up of all inflatables and remember that we do get you to check everything and sign when delivery is made. Please treat our equipment as if it was your own and with respect at all times.
Can you take your equipment up/down steps?Yes, we can take our equipment up/down steps or stairs,Sometimes we charge to cover the cost of an additional member of staff to help with the moving the equipment upstairs on delivery and collection as well as the additional time that is taken upon setting up and collecting. We can only allow our staff members to move equipment up and down steps/stairs due to health and safety.
Do you hire castles overnight?Yes, we do overnight hire but it must be in a secure garden i.e. minimum of 6ft high fences or hedges and a lockable gate. If you choose overnight and on the delivery of your inflatable the garden is not secure then overnight will not be allowed but full payment will still be charged. The overnight charge is £30 extra.
Do you hire castles for multiple days?Yes, we do multi-day hire but it must be in a secure garden i.e. minimum of 6ft high fences or hedges and a lockable gate. If you choose multi-day and on the delivery of your inflatable the garden is not secure then multi-day will not be allowed but full payment will still be charged. For multi day prices please contact us.
What preparations should I make before taking delivery of the bouncy castle/inflatables?Our bouncy castle/inflatables are delivered on a sack trolley and we require a minimum clear access which is listed on each inflatable page. Please let us know in advance of any stairs that we have to carry the inflatable up or down. Please avoid cutting your grass within a few days before hire, as this causes excessive dirt on the inflatables. The site where the inflatable is to be placed must be clear and reasonable level, make sure all stones, sharp objects and dog foul is removed.
Can you set the inflatable up in a hall?All of our bouncy castle/inflatables are suitable for indoor use in halls. Always confirm the ceiling height and the size of the room with the hall you are booking to check the products will fit.
Can you set the bouncy castle/inflatables up outdoors on concrete?We are sorry but we do not set up outside on concrete floors because this would involve having 163kg of weight on each anchor point which is 7 of our 25kg bags per anchor point which for our smallest castle would be 42 sand bags, the other option is drilling into the ground to secure to the floor and this requires us to fill the holes afterwards and so we took the decision not to hire our on hard floors outdoors for these reasons. We are sorry if this isn't what you wanted to hear and we often get asked for this and told that another's company did it last year but as we put safety before profit we feel it's safer not to offer this and also if not secured properly it would also mean it's not insured,
What happens if it rains?Our castles are fitted with shower covers. In the event of bad weather before your booking, we will contact you to establish if it is safe to proceed with the hire. Sometimes if the forecast is not great a week before the booking, it maybe worth seeing if anywhere indoors is available that could accommodate your booking, If it rains during your booking the inflatable must be left up and not used under any circumstances. Please call us if you are not using the equipment so we can come to collect it.
Which areas do you deliver?We serve most areas in Cornwall
Do you hire adult bouncy castles/inflatables?Yes we offer adult bouncy castles, disco castle and the fun run deluxe suitable for adults. Please note that adult equipment is made very differently from children's castles, and adults using children's castles causes damage to castles, for which you may be liable, and it can cause also injury to users. Also adults and children can't safely use the same castles at the same time and so please remember this if your having both adult and children guests,
Do you offer bouncy castles/inflatables for hire for fairs and events?Yes, we do hire bouncy castles/inflatables for fairs and events
Do you allow face paint/Party poppers or silly string on your products?No,Definitely not on any of our products. Certain face paints & party popper permanently stain inflatables if any face paint or party popper marks are found on our equipment after your hire, there will be a replacement charge applied plus a charge for the loss of business while the castle is out service. This is for a like for like replacement at the cost of a new castle. We will not be claiming on our insurance for facepaint damage as this is against our terms or use and so therefore is the clients responsibility to ensure no facepaints are on the castles. All castles will be inspected with you as part of the safety check and all marks will be noted on the form before you sign it and so any marks that are noted on collection, You will be charged for these.
Are your inflatables tested?Yes, all of our inflatables are tested to EN14960:2013, this means that all our equipment has been cleared for commercial use.
How old do I have to be to make a booking?You must be 18 years or older to make a booking. Also an adult is required to be present when delivery and collection is made and adult supervision is required at all times.
What is your cancellation policy?Cancellation by UsThe booking fee is non-refundable unless we cancel the booking. It is very rare for us to have to cancel a booking but as we are open to a large amount of issues that are beyond our control sometimes this may happen.Cancellations due to reasons beyond our control will be issued a full refund of any monies or booking fee paid. e.g. vehicle breakdown, equipment breakdown, staff shortage or any other reason.We will NOT issue refunds for lack of space, wrong surface type, no electric point available or land that is not owned by you, as these are confirmed before booking and are down to you to check and confirm..If you are cancelling due to bad weather for outdoor events providing that you re-book your event for a later date (subject to availability), none of the above cancellation charges will need to be paid and we will allocate any payments already made to the new booking. (You must rebook your inflatable for a date within 12 months of your original booking date).How do I make a booking?You can book via our website.The easiest way to book is via the website by selecting the product and clicking the book now button below the product information.